Starter Kit

How do I make changes to my subscription?
You can login to the customer portal using this link. Here you will be able to edit your details, adjust the frequency of delivery, pause or cancel your subscription.

When will my order be processed and shipped?
We will do our best to process orders same day and have your coffee on the road within a day or two. Sometimes a weekend or public holiday might get in the way but if there are any further delays we’ll reach out. 

How do I know if my order has gone through?
You will receive a confirmation email from us after placing your order with your invoice. To stop you from getting your knickers in a knot We’ll also update you with the tracking code when your order has been shipped. 

How should I store my coffee?
Our bags are pretty tidy, seal them up and try to consume coffee within 2 weeks of opening. 

Keep it airtight in the pantry or cupboard (not the fridge!) and try to avoid exposure to heat, light, moisture and oxygen. This will give you the best shelf life and optimum taste. 

How long will my coffee last? 
Your beans are ideal within 3 weeks from roast. There are exceptions to the rules and rules to the exceptions, but this is the general go. Note if your beans are pre ground we recommend you drink faster. 

I don't have a grinder, can you grind the beans for me?
Sure can, select your grind method at checkout and we will sort you out. Alternatively you can purchase a grinder from our “Shop” Page.

Should my local barista be worried?
Absolutely not. Nothing could ever replace the experience of visiting your local café for a barista-made coffee with some good banter on the side. We just know a lot of you have got comfortable saving a buck sipping your coffee nude on the couch at home, delivering HITW coffee to your door is just our way of saying cheers to that!